Refund Policy
Last Updated: 10 June, 2025
Effective Date: 27 July, 2018
Policy Version: 2.0
1. Policy Overview
Global Turner (“Global Turner Limited,” “we,” “us,” or “our”) provides this unified Return and Refund Policy covering all subsidiaries, brands, and product categories. This policy applies to all purchases made through GTL-owned platforms, retail locations, and authorized distributors.
2. Eligibility Requirements
2.1. Proof of Purchase
All returns require one of:
- Original sales receipt
- Digital order confirmation
- GTL account purchase history
- Gift receipt with original order number
2.2. Timeframes
| Product Category | Refund Window | Exchange Window |
|---|---|---|
| Standard Products | 30 days | 60 days |
| Electronics & Appliances | 15 days | 30 days |
| Furniture & Large Items | 30 days | 90 days |
| Digital Products | 14 days (unopened) | Not applicable |
| Custom Orders | Non-refundable | 30 days |
3. Refundable Items & Conditions
3.1. Full Refunds Granted For:
- Unopened merchandise with original packaging
- Defective items verified by GTL technicians
- Incorrect items shipped by GTL
- Services not performed as contracted
- Price adjustments within 14 days of purchase
3.2. Partial Refunds Issued When:
- Opened electronics (minus 15% restocking fee)
- Furniture with assembly (max 50% refund)
- Software with used license key (pro-rated)
- Subscription services (unused portion)
4. Exchange-Only Items
4.1. Eligible for Exchange:
| Item Type | Conditions | Exchange Options |
|---|---|---|
| Apparel & Footwear | Unworn, tags attached | Size/color swap |
| Opened Electronics | No physical damage | Same model replacement |
| Custom Configured | Not as ordered | Re-manufacturing |
| Clearance Items | Final sale marked | Store credit only |
4.2. Exchange Process:
- Initiate request within exchange window
- Return to point of purchase
- Choose replacement (price differences apply)
- No additional shipping fees for GTL errors
5. Non-Refundable Items & Services
5.1. Absolute Non-Returnables:
- Digital products after download/activation
- Personalized items (engraved jewelry, custom prints)
- Perishable goods (food, flowers, live plants)
- Intimate apparel (underwear, swimwear, hosiery)
- Safety equipment (helmets, child car seats)
5.2. Non-Refundable Services:
- Completed consulting sessions
- Labor charges for installed products
- Event tickets after event date
- Digital subscription periods used
6. Special Category Policies
6.1. Electronics & Appliances:
- 15% restocking fee for opened items
- Must include all accessories/manuals
- Factory-sealed software non-returnable if opened
- Data removal is customer’s responsibility
6.2. Furniture & Large Items:
- Customer responsible for return shipping
- Disassembly required before return
- Original packaging must be retained
- 5% depreciation fee per week after delivery
6.3. Software & Digital Products:
6.4. International Orders:
- Additional 20% customs/import fee deduction
- Return shipping not prepaid
- Compliance with destination country laws required
- 45-day processing timeline
7. Return Process
7.1. Step-by-Step Procedure:
- Initiation: Contact care@globalturner.com within timeframe
- Authorization: Receive RMA (Return Merchandise Authorization)
- Packaging: Securely pack with original materials
- Shipping: Use provided label (US) or approved carrier
- Processing: 5-10 business days after receipt
7.2. Return Shipping:
- Prepaid labels for Global Turner errors
- Customer-paid for change of mind
- $25 handling fee for large items
- Insurance recommended for high-value returns
8. Refund Processing
8.1. Methods & Timelines:
| Payment Method | Refund Form | Processing Time |
|---|---|---|
| Credit/Debit Card | Original card | 3-5 business days |
| PayPal | PayPal account | 24-48 hours |
| Store Credit | Digital certificate | Instant |
| Bank Transfer | ACH/Wire | 5-7 business days |
| Cash | Check | 10-14 days |
8.2. Deductions & Fees:
- Restocking fees (up to 20%)
- Original shipping costs (non-refundable)
- Value reduction for used/damaged items
- International customs fees
9. Warranty Claims
- Separate from return policy
- Requires valid warranty registration
- 1-3 year coverage depending on product
- Contact warranties@globalturner.com with:
- Proof of purchase
- Product serial number
- Defect description + media
10. Legal Compliance
10.1. State-Specific Provisions:
- California: 30-day minimum return window
- Florida: No restocking fees over 10%
- EU Customers: 14-day cooling off period
10.2. Industry Regulations:
- FTC Cooling-Off Rule for in-home sales
- Magnuson-Moss Warranty Act compliance
- GDPR right to withdrawal (EU customers)
11. Exceptions & Disputes
11.1. Non-Qualifying Returns:
- Items purchased through third parties
- Products altered after purchase
- Returns without RMA number
- Merchandise >60 days past delivery
11.2. Dispute Resolution:
- Escalate to returns@globalturner.com
- Mediation through AAA Commercial Division
- Binding arbitration per GTL Terms of Service
- Class action waiver
12. Policy Modifications
Global Turner reserves the right to:
- Update terms with 30-day notice
- Make case-by-case exceptions
- Deny returns for abuse of policy
- Suspend accounts for fraudulent returns
13. Contact Information
GTL Customer Resolution Center
📞 1-800-GTL-CARE (485-2273)
🌐 https://www.globalturner.com
✉️ returns@globalturner.com
📍 Novel Tech Park, Hosapalya, Bengaluru – 560028, KA, India
Business Hours:
- Monday-Friday: 8:00 AM – 9:00 PM IST
- Saturday: 9:00 AM – 6:00 PM IST
- Sunday: Closed
This policy supersedes all previous return policies. For brand-specific exceptions, refer to subsidiary policies at Brand Policy Links.