[vc_row full_width=”stretch_row” content_placement=”middle” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^16495|url^http://www.routeget.com/wp-content/uploads/2020/10/intelligent-robot-cyborg-using-digital-globe-interface_117023-922.jpg|caption^null|alt^null|title^intelligent-robot-cyborg-using-digital-globe-interface_117023-922|description^null” bg_image_repeat=”no-repeat”][vc_column][vc_row_inner][vc_column_inner][vc_custom_heading text=”Resolve Service Issues First Time, Every Time” font_container=”tag:h4|font_size:40px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][vc_custom_heading text=”Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.” font_container=”tag:h4|font_size:30px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”14241″ img_size=”large” alignment=”center”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]
Deliver service proactively
Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.
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Schedule resources intelligently
Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimizing your resources and costs.
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Ensure a first-time fix
Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602332209803{background-color: #010e2a !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1602332235455{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_custom_heading text=”Explore Dynamics 365 Field Service capabilities” font_container=”tag:h4|font_size:40px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”14242″ img_size=”large” alignment=”center”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602332375849{background-color: #091630 !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1602332414811{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_custom_heading text=”Unify and optimize your operations with Dynamics 365″ font_container=”tag:h4|font_size:40px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][vc_custom_heading text=”Make enterprise resource planning (ERP) easier and more effective across your entire organization by combining Field Service with other Dynamics 365 apps.” font_container=”tag:p|font_size:22px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]
Deliver service proactively
Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.
Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.
Get a 360-degree view of customer assets, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.
Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.
Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate, and improve proactive service with AI-based suggestions for IoT alert actions and for incident type selection on work orders.
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Schedule resources intelligently
Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.
Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.
Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.
Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.
Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management to synchronize data down to the truck level.
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Ensure a first-time fix
Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures they can use while conducting maintenance.
Provide additional expertise to newer technicians through Dynamics 365 Remote Assist video calls, allowing more experienced technicians to consult in real time.
Continue to track all service activity, even when offline, including accessing work orders, customer data, and asset information.
Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.
Let bots help technicians locate customer and product information using Guides in the field.
[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”14246″ img_size=”full”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602332695185{background-color: #010e2a !important;}”][vc_column][vc_row_inner][vc_column_inner css=”.vc_custom_1602334057287{margin-top: 20px !important;margin-bottom: 20px !important;}”][vc_custom_heading text=”Why Microsoft Dynamics 365
” font_container=”tag:h4|font_size:40px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][/vc_column_inner][/vc_row_inner][vc_custom_heading text=”Innovate with the breadth and depth of intelligent, adaptable Dynamics 365 business applications. Built on Azure and tightly integrated with Office 365, Power BI, and Microsoft Power Platform, Dynamics 365 offers secure, extensible business solutions at scale. Connect your data across the Microsoft stack and partner solutions for a seamless experience. Transform your business with AI-driven predictive insights that keep you competitive in a rapidly changing global business environment.
” font_container=”tag:p|font_size:22px|text_align:center|color:%23ffffff|line_height:1.7em” use_theme_fonts=”yes” link=”url:http%3A%2F%2Fwww.routeget.com%2Fcontact%2F|target:_blank”][/vc_column][/vc_row]