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Explore Dynamics 365 Customer Service capabilities

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[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text]Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text]Create a single, consistent service experience through a threaded view of the customer experience. Ensure that every customer receives a unified experience, even if their case is transferred between agents or across channels.[/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text]Quickly offer the most appropriate knowledge articles using relevance search. Select articles faster with highlighted search-term matches in the results list.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”14286″ img_size=”large” alignment=”center”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602343323159{background-color: #091630 !important;}”][vc_column][vc_column_text]

Empower your teams with enhanced productivity tools

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[/vc_column_text][vc_column_text]Intelligently route cases by topic or channel. Automatically assign cases to the agent best equipped to resolve them by using custom entity routing embedded in Customer Service omnichannel capabilities.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]Empower agents to be more productive and to avoid escalations. Make smarter recommendations with agent-facing bots that use contextual data about customers and your business.[/vc_column_text][vc_column_text]Measure and act on customer feedback submitted through surveys after every service engagement by combining customer data with survey insights from Microsoft Forms Pro, included with Customer Service.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]Resolve cases faster with cross-company collaboration and easily connect agents with subject matter experts. Use Microsoft Teams to resolve complex cases more quickly regardless of job function.[/vc_column_text][vc_column_text]Transform your break/fix service model into a proactive and predictive service model with Internet of Things (IoT) diagnostics, IoT device updates, and case management on one platform.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”14289″ img_size=”large” alignment=”center”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602343432338{background-color: #091630 !important;}”][vc_column][vc_column_text]

Unify technology to get more from your data

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[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]Use the Common Data Model to do more with your data. Ensure that customer service agents are referencing the same customer data as other departments in your company, across all business processes and apps.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]Reveal insights from your data with AI when compiled in a single secure location. Realize its full potential by combining Customer Service with industry-leading AI apps—including Microsoft Power Virtual Agents, Customer Insights, and Customer Service Insights.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”14290″ img_size=”large” alignment=”center”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1602343361583{background-color: #010e2a !important;}”][vc_column][vc_column_text]

Why Microsoft Dynamics 365

Innovate with the breadth and depth of intelligent, adaptable Dynamics 365 business applications. Built on Azure and tightly integrated with Office 365, Power BI, and Microsoft Power Platform, Dynamics 365 offers secure, extensible business solutions at scale. Connect your data across the Microsoft stack and partner solutions for a seamless experience. Transform your business with AI-driven predictive insights that keep you competitive in a rapidly changing global business environment.

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